Securus Technologies deploys powerful monitoring program to prevent crime

Prisons in America are dangerous places. They house the country’s most dangerous and violent criminals, so that ordinary, law-abiding citizens don’t have to worry about them in their daily lives. But without the men and women who guard these prisoners and keep America’s jails and prisons safe, those prisoners, even the ones who are locked behind the walls of maximum security institutions, would quickly become a serious threat to everyone.


That’s why it’s so important to get the best and most effective technologies into the hands of those staff members who are charged with guarding America’s prisoners. Securus Technologies, the largest provider of inmate communication services in the country, has been developing some of the most cutting-edge technologies deployed in the American prison industry over the last decade.


One of the ways in which Securus is making the prison at which it has been selected as a communications provider safer is through its comprehensive monitoring program. The company has widely deployed VoIP-based telephone technology that has the capability to monitor all communications on all devices placed within the prison. This includes the ability to convert all voice calls to text in real time and monitor them for any anomalous patterns or other indicators of criminal activity. This system has also aided in the collection and presentation of evidence in criminal trials. Thousands of cases have been made and convictions won through the use of the company’s monitoring, recording and transcription technology.


Deploying state-of-the-art biometrics and voice recognition technology, developed by the Department of Defense, Securus is able to identify all known parties participating in any conversation on the premises. These systems can instantly alert staff to begin monitoring the call if any suspicious activities or patterns are detected. Additionally, outside parties who are known to be criminals or are otherwise believed to present a security risk to the institution can be remotely and preemptively banned from all communications with prisoners.


Securus Shining Example Of What Could Be In Our Criminal Justice System

You probably haven’t thought a lot about our criminal justice system. You likely have this idea that the government runs every prison and that each person inside the prison is employed by the government. This could not be farther from the truth. In fact, the government dishes out exclusive contracts to private third-party companies in order to service the prisons. This could not be more evident than the telephone services that go in and out of every facility.

The government awards contracts to telecommunications companies in order to be the exclusive provider of telephone services inside each prison facility in each state. Once the contract is awarded, that company has sole possession of all the customers within the prison, i.e. the prisoners.

Some companies use this position of power in order to enrich themselves at the expense of customer service. Global Tel-Link, for example, has been known to charge well over one dollar per minute for a telephone call. This can run the average family $300 per week just to talk to somebody inside of a prison that they service.

But it is not all doom and gloom for the criminal justice industry.There is a company called Securus Technologies that is well known for its stellar customer service. In fact, they invest a lot of money into customer service. They run a 220-seat customer service call center that is capable of fielding 2.5 million calls per month with an average of an 11-second pick up time. They even resolve every concern on the first call with a 99.9% success rate.

The company has long had an A+ rating from the Better Business Bureau but they have recently gone out of their way to get accredited by the BBB. In March, the BBB awarded Securus Technologies accreditation, their highest honor. Watch this video on Youtube.